FAQ´s

A. General FAQ´s

1. What is the minimum and maximum number of people to book a package?

2. On a standard (group) trip would I be traveling with people from different nationalities?

3. Do I have to come on certain dates?

4. Is it possible to customize my tour?

5. How do I get to South America?

6. Who helps me in case that I lose my passport or need something urgent?

7. What about medical insurance, vaccinations, and health while in South America?

8. What are your payment policies?

B.Wheelchair FAQs

1. Is South America accessible?

2. I need a wheelchair, can I come alone or do I need to bring an escort?

3. Is there manual lifting from my wheelchair in the tour?

4. In case of electric chairs: can I take mine on the tour?

5. In case of electric chairs: would I need special gear to charge my chair?

6. Are your tours 100% accessible?

C. Hearing FAQs

1. For the deaf: is it necessary for me to bring my own sign language interpreter?

2. For those with hearing impairments: I’m not deaf, why should I take an accessible tour?

3. How would I know about emergency situations?

D. Visual FAQs

1. Can I travel with my guide dog?

2. Do a lot of attractions in South America have braille inscriptions?

E. Senior FAQ’s

1. Are my tours different that the standard ones?

2. How many activities do we do per day?

A. GENERAL FAQs ANSWERS

1.What is the minimum and maximum number of people to book a package?

There is no minimum number of guests; however, prices change drastically between 1 to 2 persons for a private tour. For a standard group tour, we try to have 4 guests traveling at the same time, even if they have not met each other before. On the other hand, we try to cap groups at 6-8 guests as fully-accessible hotel rooms with roll in showers are limited. If you have a bigger group, we can certainly discuss the options and work with a group of 8-10 wheelchair users with some restrictions. Please get in touch and we will guide you through the options.

2. On a standard (group) trip, would I be traveling with people from different nationalities?
Yes. We try to travel in groups of four, so unless you come in a party of four, you will have the chance to experience South America with nice people who share your adventurous spirit and love of traveling. Of course, if you want to travel on your own, this can be arranged as well.

3. Do I have to come on certain dates?
Nope! You can travel with South America for All anytime of year. We have recommendations for certain locations, but you’re free to travel whenever you would like.

If you’re visiting the Galapagos Islands, we recommend coming in the low season: April-May & September-October.
For Machu Picchu, which is highly visited during certain times of the year, we recommend visiting between March-April, May, and October-November.
Occasionally, we offer group trips for specific dates open to anyone. Contact us to learn more.

4. Is it possible to customize my tour?

Of course! There are some tourist spots that you will definitely want to visit, but if you have specific interests, we can work together to organize activities that you would be most interested in.

5. How do I get to South America?

All major airlines have direct flights to Quito, Ecuador and Lima, Peru. Depending on your departure country, you may fly American Airlines, KLM, AirFrance, Iberia, Taca etc.

6. Who helps me in case that I lose my passport or need something urgent?
We have staff in Ecuador and Peru who will be joining you at all times on your tour. Should something come up, they will assist you and take care of everything.

7. What about medical insurance, vaccinations, and health while in South America?

It is very important that you bring your own medical insurance. In case of an emergency, we do have very good medical facilities and hospitals in the main cities (Quito, Guayaquil, Lima, and Cusco) should you need them. We recommend you check with your doctor for the advisable vaccines when traveling to South America; however, you should ask about typhoid and Hepatitis A. Additionally, when visiting the Ecuadorian Highlands (specifically Quito), you will be more than 9,000 feet above sea level – be sure to ask your doctor about altitude sickness and possible medication. While on your tour, it is important to use a lotion/spray against mosquitos in the Coast and Amazon regions, wear sun block, and drink only bottled water. Also, it is not uncommon for for some people to have strong reactions to the local food at first; therefore, it is advisable to bring over-the-counter medication for possible upset stomachs.

8. What are your payment policies?

South America for All requires a 10% non-refundable deposit due at the time of reservation. Final payment is due 60 days prior to arrival date. For Galapagos programs, payment policies may vary depending on time of travel and number of passengers.
B. WHEELCHAIR FAQs ANSWERS

1. Is South America accessible?

Even though some areas are becoming more accessible, we would not consider Ecuador or Peru fully-accessible countries – that’s where South America for All comes in. We take care of arranging all of the transportation, hotels, attractions, and activities so that you can expect good accessibility from all of our tour packages.

2. I need a wheelchair, can I come alone or do I need to bring an escort?

You are the one who knows your needs best and it is up to you to hire an escort for the flight or stay. If you do need an escort, we suggest you contact us before your trip since it is cheaper with a local worker from South America for All. Please feel free to get in touch so that we can discuss your mobility needs.

3. Is there manual lifting from my wheelchair in the tour?

You will need some assistance throughout the tour, specifically getting in and out of transportation. This is done by manually lifting you from the ground into the car, minibus, train, raft, or boat. We do this procedure with trained staff and have equipment to do so in a safe way.

4. In case of electric chairs: can I take mine on the tour?

We strongly recommend that you use a manual wheelchair. You can bring your scooter along to use at the hotel or certain areas, but we will use a manual wheelchair for most of the tour.

5. In case of electric chairs: would I need special gear to charge my chair?
If you do bring your electric wheelchair, the power voltage in most of Ecuador´s outlets is 110 volts. It is advisable you bring a universal adapter for the connection.

6. Are your tours 100% accessible?

We have worked and selected hotels, attractions, restaurants, transportation, and services that are very accessible; however, as you might expect, some places or attractions might not be fully accessible (train and bus to Machu Picchu, etc.) When accessibility is difficult, we use off-road wheelchairs to provide easier access to such locations.
Additionally, we have carefully selected hotels with excellent accessibility to ensure that you feel totally comfortable. During the activities, we “rough it up” a bit in order to see some of the truly remarkable sites. Trust us – it is totally worth it and none of the activities present a potential risk to your safety.
We recommend our clients have an open mind about specific inconveniences, but in our goal is to make our tours as accessible as possible. To do so, we establish contact with our clients to determine their needs, wishes, and requirements in terms of accessibility.

C. HEARING FAQ’s ANSWERS

1. For the deaf: is it necessary for me to bring my own sign language interpreter?
When you are traveling with family/friends, usually they communicate the information to you. If needed, we can assist you in contacting an interpreter; however, this will increase the cost of the tour.

2. For those with hearing impairments: I’m not deaf, why should I take an accessible tour?

We understand that the needs of those with hearing impairments are different than those who are deaf. There are actually a number of benefits to traveling with a tour provider that can accommodate your needs. For example, you and your group have the ability to personalize the tour – for example, if your group requires an FM transmitter and neck loop, we have the ability to rent such equipment. Additionally, all-inclusive, pre-arranged travel plans limit any potential miscommunication; interactive and visual activities ensure everyone can enjoy the tour; a written guide of interesting facts and key points along the tour.

3. How would I know about emergency situations?

Awareness for people with disabilities in emergency situations is just starting to become an imperative necessity in Ecuador. Since being in this industry, our number one priority is our guests’ security. Therefore, in case of any emergency, our crew will be assisting you in every aspect of the event.

D. VISUAL FAQs ANSWERS

1. Can I travel with my guide dog?

We recommend not to travel with your dog, mostly because regulations in places such as Galapagos Islands DO NOT allow the entrance of dogs to the National Park.

2. Do a lot of attractions in South America have braille inscriptions?

Not really. Instead, we give you as much information as possible and create a visual image of the attractions by the use of senses like smell, touch, taste and feel.

E. SENIORS FAQ’s

1. Are my tours different that the standard ones?

Not at all! Basically, we do the same activities, visit the same places, and have the same experiences as our regular tours. The only difference is the time required to do the activities; therefore, the number of activities we do per day.

2. How many activities do we do per day?

We understand that taking a vacation is also time to relax. We do not intend to see everything or do everything in the less time possible. Instead, we do one or at the most two activities per day, but we certainly make sure we get the most out of that activity/tour.

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